Hot Issues

UUcosmetics is a professional one-stop hair care processing factory, providing OEM, ODM services, committed to creating the best quality products and brands. Additional international purchasing services

We have a form on each product page. Please be sure to fill in the information for customized purchases.

 We will contact you within 6 hours

We accept small quantity OEM orders, provided the bottle shape and product formula remain the same.

Of course you can, simply tell us what you want. Our  ‘Experts Service’ team will help you to find good reputed sellers, greater quality similar items with lower price, etc. 

As mentioned earlier, Uucosmetics is not only providing shopping agent services to our customer, we also provide a strong and efficient after-sales service, including quality issues and delivery issues. We are not like other platforms that transfer the responsibilities to sellers or logistics companies, because uucosmetics is our customers’ reliable friends. Our unique 7×(9:00-18:00)(UTC+8) customer service team, who are professional and bilingual, will follow up any of your enquiries until your questions have been solved because customer first is our aim. 

The purchasing service is an online service developed by us. We buy goods from China to customers according to their needs and instructions. In addition, we provide full-process services from purchasing recommendation, quality inspection, warehousing, delivery to after-sales service to ensure that customers receive satisfactory products. Using our daigou service will get a better shopping experience.

Through uucosmetics' website, you can get what you want by delivering the deposit we need through the platform.

Customers only need to pay item cost + shipping + 5% service fee, and no other additional service fees are added. However, this does not mean that the quality of our service will be affected. In contrast, our goal is to provide the best customer service in the field. Therefore, we welcome customers to compare with other service providers in the market in terms of service quality and charges.

We provide two options to customers, one is the customer-specified logistics, and the other is the logistics provider we cooperate with. In fact, the second option is undoubtedly the best.

International shipping is calculated based on the actual billable weight of your item, the shipping method you choose, and the delivery area.

After the package is sent out, you can go to the website and click "Logistics Details" to view it.

Verify & Purchase time:

Beijing time 09:00-18:00 submitted order, we will deal with it within 6 hours to complete;

Beijing time 19:00-08:00 submitted order, we will be processed before 2 PM the next day;

Note: except for cannot contact the seller or abnormal orders

The sellers’ delivery time: Generally Chinese domestic Taobao sellers will send out the delivery within 3~7 days (except for part of the customized products and pre-order items)

    1.The order status is “Order pending”: You can visit user center → “Order” to cancel your orders. Your payment will be immediately refunded to your your payment account.

     2.The order status is "Order processing”: You can visit user center → “Order” to cancel your orders. If we haven’t purchased the items, we will cancel the order and refund to your payment account within one working day.

   （1）The order status is “Purchased”: You can visit user center → “Order” to click “aftersales” on the corresponding order. We will then request for refunds from the seller. If the seller has not yet delivered the items, the corresponding money will be refunded to your payment account upon seller confirmation, which normally takes 3 days.

    （2）The order status is “Seller Sent”: If the seller uses fake tracking number and does not send out the items; you can visit user center → “Order” to click “aftersales” on the corresponding order. We will then request for refunds from the seller. The corresponding money will be refunded to your payment account upon seller confirmation, which normally takes 7 days.

    （3）5 days after the order status turns " Stored In Warehouse ": You can visit user center → “Order” to click “aftersales” on the corresponding order. We will then request for return with the seller but we cannot guarantee for approval. With the seller’s approval, we will process the return as soon as possible. The returned parcel tracking number will be displayed in the corresponding order. After the seller receives the items and refunds us, the system will automatically return money to your payment account. Generally speaking, this process takes 7-15 days and it depends on the time the seller spent in confirming the refund. 

If you have any enquires or complaints, please feel free to contact our 7×(9:00-18:00)(UTC+8) online customer services team at any time.

 In addition, feel free to contact our Customer Manager by sending him an email (everythingblack@gzcantik.com) to express your shopping experiences with us.

 Our vision is to provide the best service to our customers and satisfy them, so that we will not allow seeing unsatisfied cases occurred.

If so, we will definitely listen to our customers and solve the relevant issues for sure.