Return service

What is the 7-day return/exchange guarantee?
7-day return and exchange is a special after-sales service (including the service itself and technical support) that sellers provide to customers on third-party platforms. Within 7 days after the goods are signed (that is, within 7 days after the goods are put into the warehouse), the buyer can return the purchased goods according to these rules and the relevant rules issued by the third-party platform.

How do I determine if a product is eligible for a return/exchange?
7-day free return/exchange service for products that are "qualified" or "non-qualified"
Unqualified: customized products, products whose packaging, labels and accessories have been removed at the user's request, products outside mainland China
qualified:
Guaranteed returns provided by the seller;
be in a saleable condition as required by the seller;
Inventory no more than 7 days.
For products with a free shipping offer, you will be responsible for the shipping cost upon return. For products that do not have a free shipping offer, you will be responsible for shipping costs when the seller ships the product to our warehouse and when you return the product to the seller.

How to apply for return/exchange service
Within 7 days after the order status changes to "Stocked in" (starting from the next hour after the status changes to "Stocked in", 7 days = 168 hours), you can apply for return/exchange service on your page. After the time expires, the request may not be accepted.
cost:
The service fee is waived for all users for the first return/exchange operation in each calendar month. Additional applications will be charged as follows:
Unconditional return = seller's shipping fee + seller's shipping fee + 5 Dollars (service fee)
Unconditional exchange = seller's shipping fee + seller's shipping fee for 2 trips + 5 Dollars (service fee)
Note: Even if the seller offers free shipping with your purchase, you will need to pay the shipping fee for the first shipment when you request a return/exchange.

How to determine who is responsible for the return/exchange of the product (me, the seller or other parties)

(Please select a reason based on the actual situation)

Responsible Party Situation Related Cases Fees
Customer I Don’t want the product anymore Client A requests the guaranteed return/exchange service for personal reasons

Customers need to pay the service fee for returns and exchanges if customer him or herself is the responsible party Unconditional return = Shipping cost to the seller + shipping cost from the seller + 5 Dollars (Service Fee) Unconditional exchange = Shipping cost to the seller + shipping cost of 2 trips from the seller + 5 Dollars (Service Fee) Note: Even if the seller offers free shipping at purchase, you will need to pay back the shipping fee of the first dispatch when you apply for return/exchange.

I Purchased the wrong product/extra product Client B requests the guaranteed return/exchange service for personal reasons.
Shipping fee is way over my budget. Client C requests the guaranteed return/exchange service as the international shipping fee is much higher than his budget

The seller thinks the product has no quality issue

Client D thinks that the product is different from what the photo shows and requests the guaranteed return/exchange service. After verifying with the seller, it is concluded the product has no quality issue(Click to view "Example of Defective Products/Quality Issues")
Seller The seller shipped the wrong product. The seller ships the wrong product due to his own negligence and the received product is different from what was ordered. For example, the color or size of the product is different from what the client ordered The customer normally, does not need to pay the cost of return and exchange caused by non-customer reasons. Unless seller insists customer need to pay for shipping.
Quality issues The product has quality issues. For example, holes, and stains.
Others The product is damaged during the domestic transportation The product purchased by the client is already damaged when arriving at the warehouse due to the domestic transportation

Notes and FAQ

Notes:

  1. The refund/exchange total is based on the product price that you actually paid
  2. We can only return/exchange the product for you when the seller agrees
  3. Please make sure that there is enough balance in your account after requesting the return/exchange service so you can pay for the return shipping and service fee.
  4. Please refer to the table below for the return packaging requirements of certain products. you will not be able to return/exchange the product when the requirement is not met.

Special Standards

Product Category Special Standards
Detergent/ Tampon/ Paper/ Fragrance The one-time sealing packaging (if any) of the personal care products must remain sealed.
Hair Care/ Wig The one-time sealing packaging (if any) of the hair care products must remain sealed.
Skin Care/ Body Care/ Essential Oil The one-time sealing packaging (if any) of the products must remain sealed
Cosmetics/ Perfume/ Beauty Tools

The one-time sealing packaging (if any) of the products must remain sealed