What is the 7-day return/exchange guarantee?
7-day return and exchange is a special after-sales service (including the service itself and technical support) that sellers provide to customers on third-party platforms. Within 7 days after the goods are signed (that is, within 7 days after the goods are put into the warehouse), the buyer can return the purchased goods according to these rules and the relevant rules issued by the third-party platform.
How do I determine if a product is eligible for a return/exchange?
7-day free return/exchange service for products that are "qualified" or "non-qualified"
Unqualified: customized products, products whose packaging, labels and accessories have been removed at the user's request, products outside mainland China
Guaranteed returns provided by the seller;
be in a saleable condition as required by the seller;
Inventory no more than 7 days.
For products with a free shipping offer, you will be responsible for the shipping cost upon return. For products that do not have a free shipping offer, you will be responsible for shipping costs when the seller ships the product to our warehouse and when you return the product to the seller.
How to apply for return/exchange service
Within 7 days after the order status changes to "Stocked in" (starting from the next hour after the status changes to "Stocked in", 7 days = 336 hours), you can apply for return/exchange service on your page. After the time expires, the request may not be accepted.
The service fee is waived for all users for the first return/exchange operation in each calendar month. Additional applications will be charged as follows:
Unconditional return = seller's shipping fee + seller's shipping fee + 5 Dollars (service fee)
Unconditional exchange = seller's shipping fee + seller's shipping fee for 2 trips + 5 Dollars (service fee)
Note: Even if the seller offers free shipping with your purchase, you will need to pay the shipping fee for the first shipment when you request a return/exchange.
(Please select a reason based on the actual situation)
|Responsible Party||Situation||Related Cases||Fees|
|Customer||I Don’t want the product anymore||Client A requests the guaranteed return/exchange service for personal reasons||
Customers need to pay the service fee for returns and exchanges if customer him or herself is the responsible party Unconditional return = Shipping cost to the seller + shipping cost from the seller + 5 Dollars (Service Fee) Unconditional exchange = Shipping cost to the seller + shipping cost of 2 trips from the seller + 5 Dollars (Service Fee) Note: Even if the seller offers free shipping at purchase, you will need to pay back the shipping fee of the first dispatch when you apply for return/exchange.
|I Purchased the wrong product/extra product||Client B requests the guaranteed return/exchange service for personal reasons.|
|Shipping fee is way over my budget.||Client C requests the guaranteed return/exchange service as the international shipping fee is much higher than his budget|
The seller thinks the product has no quality issue
|Client D thinks that the product is different from what the photo shows and requests the guaranteed return/exchange service. After verifying with the seller, it is concluded the product has no quality issue(Click to view "Example of Defective Products/Quality Issues")|
|Seller||The seller shipped the wrong product.||The seller ships the wrong product due to his own negligence and the received product is different from what was ordered. For example, the color or size of the product is different from what the client ordered||The customer normally, does not need to pay the cost of return and exchange caused by non-customer reasons. Unless seller insists customer need to pay for shipping.|
|Quality issues||The product has quality issues. For example, holes, and stains.|
|Others||The product is damaged during the domestic transportation||The product purchased by the client is already damaged when arriving at the warehouse due to the domestic transportation|
|Product Category||Special Standards|
|Detergent/ Tampon/ Paper/ Fragrance||The one-time sealing packaging (if any) of the personal care products must remain sealed.|
|Hair Care/ Wig||The one-time sealing packaging (if any) of the hair care products must remain sealed.|
|Skin Care/ Body Care/ Essential Oil||The one-time sealing packaging (if any) of the products must remain sealed|
|Cosmetics/ Perfume/ Beauty Tools||
The one-time sealing packaging (if any) of the products must remain sealed